Ramel has over 15 years of experience in the IT field, covering technical support, customer service, and management roles for several fortune 500 companies. His expertise is in process analysis and program design. He was born in Iran and reared in Germany and the US, and as such possesses cultural and linguistic skills that can help enhance multicultural affairs and collaboration. Ramel speaks English, German, Farsi, and Assyrian. He received his undergraduate degree in Anthropology from the University of North Texas and is a recent graduate of the Southern Methodist University with an MA in Conflict Management and Dispute Resolution. He was a featured speaker at the 2012 International ODR Forum in Prague.