HSI Highlights

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HSI has developed training for the customer experience (CX) team at airbnb to help them integrate mediation techniques into their customer service and problem solving work.  The initial training will be delivered by Daniel Rainey and Alan Tidwell at the airbnb offices in Dublin, Ireland.

HSI was a sponsor of the recent International ODR Forum in Paris.  HSI principal, Daniel Rainey, chaired a panel discussing standards and rules for ODR practitioners and service providers.  In July, Rainey will be among the presenters at the World Justice Forum V in The Hague, where he will describe a nascent project involving the creation of digital identities for refugees.  Shortly after the WJF, he will be in Dubin, Ireland, with HSI associate Alan Tidwell to deliver training for the Airbnb customer experience team.  The training is entitled, “Mediation Techniques for Online Customer Service.”  In October Daniel will be awarded the Mary Parker Follett award by the Association for Conflict Resolution at its annual conference.

HSI principals have recently been featured as speakers at George Mason University, Eastern Mennonite University, and The University of Arkansas at Little Rock Law School.  HSI is currently partnering with other organizations to propose an online platform to provide help to veterans and their families in the area of parenting orders.  HSI is also partnering to develop a mediation center in Morocco that would serve all of sub-Saharan Africa.  In the recent past, HSI conducted an assessment project for the UN Funds and Programmes Ombudsman Office.  The assessment offered recommendations regarding the integration of ODR technology into the world-wide ombudsman program run from the UNFPO office in New York.